A Framework Dealing with Bad Customer Feedback
Running a small business can be a brutal endeavor.
Every day you're biting off more than you can chew and it's inevitable that you're not going to get it right all the time.
When you get it wrong, you can bet you'll hear those customer complaints loud and clear.
Customer feedback is the heartbeat of any functioning business but when the feedback is negative it can have a significant emotional impact on you as a business owner because this is your baby.
Resource Article: How to Get Customer Feedback You Can Use In Your Business
This is your thing!
This business is what you have poured in your heart and soul into.
As such, it's easy to take the feedback personally.
But to be honest with you, this doesn't help the situation.
There is an art to handling negative customer feedback an...